Asst Manager - Group Operations (Global Payment Centre)

About the role

The SWIFT and RENTAS Operations Assistant Manager is responsible for the strategic leadership, management and oversight of the organization's SWIFT and RENTAS operations. This role requires a deep understanding of the payments industry, regulatory landscape, and technological advancements to ensure operational excellence. The successful candidate will report to the Head of Global Payment Centre. Key Responsibilities and Accountabilities: Functional (job responsibilities) Lead the full project lifecycle for payment system upgrades, including scoping requirements, stakeholder discussions, and managing UAT/regression tests. Ensure compliance with BNM guidelines, AML/CTF regulations, and PayNet participation rules. Oversee day-to-day operations of SWIFT and RENTAS functions, including payment processing, reconciliation, and exception handling. Drive operational efficiency by continuously evaluating and enhancing processes to improve accuracy and productivity. Mitigate operational risks by identifying and assessing risks associated with SWIFT and RENTAS operations and formulating robust controls. Provide strategic solutions to the operations team and front-line staff for handling complex queries. Manage reporting and analysis through the timely and accurate compilation of statistics for senior management and regulators. Build and maintain relationships with internal and external stakeholders, including customers, vendors, and regulators like PayNet and SWIFT. Jobholder Requirements Malaysian citizen. Education/Qualification Diploma / Degree in any discipline or experience in payments or branch operations and risk management. Experience/Requirements Minimum 6 years in payment operations or project management, specifically with SWIFT, RENTAS, and PayNet systems. Deep knowledge and experience with the ISO 20022 message standard. Understanding of the broader payments landscape and emerging payment technologies system e.g. SAA Proven rapport with PayNet and SWIFT is essential. Strong leadership, planning, and problem-solving skills About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.