Proven leadership skills and ability to operate independently
Good guest relation and problem solving skills
Good planning and execution skills
Ability to manage time, organize, good communication and motivational skills
Proficient in the use of Property Management System and all relevant property management systems
Basic knowledge in Microsoft Office applications
Candidates must have a good command of spoken and written English, and any additional language is an advantage
Pays attention to details and have strong customer service skills
Mature, meticulous, resourceful, organized and able to work independently
A team player and takes initiative to assist other Team Members when required
Have impeccable follow-through; and "Can Do" attitude and mindset
Be willing to work any day and any shift
Well-groomed and professi
Benefits
Health insuranceVision insurance
Additional Information
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Accomplish Day to Day Operations
- Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore
- Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
- Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary
- Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
- Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift
- Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed
- Handles guest's inquiries pertaining to tourist information and local community
- Processes Concierge and Ticketing related requests
- Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process with guest requests
- Be conversant with manual operations process during shutdown of property management system
- Adapt to changes, implement and monitor concierge service to ensure adherence to organisational operating procedures and service standards
- Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare and execute accordingly for Suite/VIP Guests
Perform Service and Operational Excellence
- Recommend new ideas to enhance guest experience and revenue generation
- Collect and update all guest personal information, preferences, practices and interests to ensure accurate guest profile and history in OPERA
- Respond and review guest comments, requests and complaints and resolve in a timely and professional manner; take personal responsibility to resolve issues and identify how to minimize reoccurrences with various stakeholders
Apply Operational Risks
- Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines
- Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse and accidents
- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
- Respond to emergency situations
Achieve Employee Engagement
- Practice well-mannered and groomed as per company standard at all times
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture
- Self -Motivate for continuous learning and development
Involve in Documentation, Financial and report management
- Attend scheduled departmental meetings as required
- Review systems and processes for workflow and productivity improvement
- Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team
- Observe the usage of supplies to ensure that it's within budget and minimize wastage
- Contribute ideas in support of the company vision, mission, value and guiding principles
- Actively involve to sustainability programmes to drive organisational green initiatives
- Perform any other duties and responsibilities as and when assigned by Management
Job Requirements
Education & Certification
- Secondary education preferred
Marinabaysands · Marina Bay Sands, Singapore