Director, Process Assurance

About the role

The Director of Process Assurance is responsible for leading the design, implementation, and continuous improvement of operational control processes across Assurant's Global Lifestyle business. This role ensures strong governance, risk management, and compliance by establishing robust control frameworks, documentation standards, and review practices aligned with strategic business objectives. This leader drives initiatives that enhance operational efficiency, strengthen internal controls, and improve overall business performance. A key focus is supporting operational controls within Assurant's Device Centers, which manage mobile device repair, processing, logistics, and sales, as well as oversight across the Home Warranty and Financial Services businesses. The Director also provides oversight of critical deliverables, including client-required System and Organization Controls (SOC) audits, ensuring adherence to regulatory and client expectations. Leading a geographically dispersed team of 6-8 professionals, the role promotes a high-performing, collaborative environment while partnering cross-functionally to identify opportunities for process improvement and control optimization. This position plays a pivotal role in driving operational excellence, enhancing risk mitigation, and ensuring scalable, sustainable control practices across the organization. *This will be a hybrid role based out Lewisville, Texas, Atlanta, Georgia, Miami, Florida or Nashville, Tennessee. What will be my duties and responsibilities in this job? Control Framework & Process Governance Establish and maintain robust business process controls, including identifying key risks, controls, and ownership to ensure compliance with internal standards. Drive the design, development, and implementation of effective control activities aligned to business objectives and regulatory requirements. Maintain deep expertise in risk-based internal control frameworks and ensure consistent application across the organization. Process Improvement & Risk Mitigation Evaluate the effectiveness of existing processes and controls, identifying gaps, deficiencies, and opportunities for optimization. Partner with business leaders to develop and execute risk mitigation and remediation plans, ensuring timely resolution and sustained compliance. Promote best practices in process design, operational efficiency, and internal controls across the Global Lifestyle business. Business Partnership & Strategic Alignment Collaborate cross-functionally with operations, finance, legal, compliance, and client relationship teams to align control environments with business needs. Serve as a liaison between internal teams and clients on process control initiatives and requirements. Stay informed on industry trends, regulatory changes, and business developments, ensuring impacts are proactively addressed within the control framework. Audit Oversight & Compliance Lead engagement with external auditors for SOC audits, including defining scope, coordinating resources, and ensuring accurate representation of control environments. Oversee audit execution, review and approve audit reports, and ensure remediation actions are completed within agreed timelines. Provide clear updates to senior leadership on audit outcomes, risks, and potential impacts to the business and client relationships. Leadership & Team Development Build, lead, and scale a high-performing Process Assurance team, including coaching, mentoring, and career development. Equip team members with the tools, training, and resources needed to perform effectively and drive results. Foster a culture of continuous learning, knowledge sharing, and professional development. Project Leadership & Operational Excellence Lead initiatives and projects aimed at enhancing business performance, strengthening controls, and improving operational outcomes. Drive continuous improvement efforts and ensure sustainable implementation of enhanced processes and controls across the organization. What will be my duties and responsibilities in this job? Bachelor's degree in Finance, Business Administration, Accounting, or a related field; or a combination of education and experience, including at least 5 years of process control experience and a college degree Minimum of 5+ years of cross-functional experience within a process control or operational environment 4 years of leadership experience, including reporting to senior management and working directly with third-party clients Strong understanding of financial systems and management operations within a large organization, preferably light manufacturing Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.) Experience utilizing AI tools to support analysis, process improvement, or operational efficiency What other skills/experience would be helpful to have? CPA certification, Six Sigma Black Belt, and/or prior audit experience Strong analytical and problem-so