Engagement Manager

About the role

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that's a mission that excites you, you'll be in great company at Sana in Workday. We're on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity's most critical challenges. We're building a future where knowledge isn't just more accessible; it's a catalyst for achieving the previously impossible. If all of this sounds exciting, you're in the right place. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change. We work very closely with the companies who choose Sana: together we problem solve, design solutions, and implement them to drive real change. Ultimately, we measure ourselves by the impact we achieve through rolling out and adopting Sana across our customers' organisations. By scaling this team, we shape the future of Sana's customer success, solution engineering, and deployments functions, and create a significant impact on how people learn across every industry and across the globe. As an Engagement Manager, you are the senior owner of some of Sana's most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact. You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sana's solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership. Key Role Responsibilities: In this role, you will: - Own end-to-end customer engagements Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation. Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation. - Lead project and program delivery Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams. Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs. Coordinate internal Sana resources and external partners to deliver against project objectives. - Engage senior customer stakeholders Build and maintain trusted advisor relationships with executive sponsors and key decision makers. Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact. Align Sana's roadmap and capabilities with the customer's strategic priorities and success metrics. - Drive adoption and measurable impact Define, track, and report on success metrics and KPIs for each engagement. Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement. Identify optimisation and expansion opportunities that i