Learning and Development Specialist - Delivery

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Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: As a Learning & Development (L&D) Delivery Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development. You will: Conduct L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders. Develop innovative, scenario-based L&D delivery programming in partnership with Design peers for domain expertise, leadership, and soft-skills development. Deliver dynamic, interactive, appealing, and audience-specific instructor-led sessions. Ensure all L&D Delivery solutions employ Adult Learning Principles. Lead practice exercises (e.g., system demonstration, role-play) and other knowledge transfer evaluation components to assess topic understanding and application. Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis. Partner with L&D Delivery and Design peers to develop best in class L&D experiences that have measurable business impact. Work closely with global network POCs (i.e., BPO L&D counterparts) to ensure consistent application of delivery strategies and programs across all company sites. Conduct topic shadow sessions and program reviews at a regular cadence to ensure L&D solutions align with current business needs. Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities. Employ a continuous improvement mentality to elevate existing L&D delivery approaches and output. Stay up to date on L&D delivery applications (e.g., flip classroom platform), tools, and best practices to innovate our L&D solutions. Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion. Complete additional assignments as needed to help the team deliver on customer promises. You Have: Minimum At least two (2) years of experience delivering operational and soft skill instructor-led sessions. Deep expertise in a variety of proven L&D delivery methodologies and up-to-date with current industry L&D delivery best practices and tools. Experience with remote delivery applications (e.g., flip classroom platform). Proven leadership in proposing, developing with design peers, and deploying capability development solutions. Extensive experience working with business leaders of all levels and influencing delivery strategies for business impact. Adept at developing L&D solutions working backward from measurable business KPIs. Excellent command of English, both verbal and written. Strong decision-making, influencing, communication, and interpersonal skills, with the capacity to engage with all departments and organizational levels. Exceptional presentation and facilitation skills that are customized to session purpose and audience, and are engaging and impactful. Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances. Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously as an individual contributor that is part of a team. An autonomous bias for action work ethic with a track record of delivering results with minimal supervision as an individual contributor. Eager and quick to learn, with a high level of enthusiasm, focus, and motivation. Preferred Bachelor's degree in Training and Development, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience. At least two (2) years of training experience in a BPO setting, specializing in Customer Service, Process, Product, or Operations training