Technical Success Manager

Responsibilities

• Trial Configuration & Deployment: Own the end-to-end technical configuration and remote setup of new LVT products for proof-of-concept and trial customers, including adjusting IP camera analytics, firmware, and core software settings.
• Solution Optimization: Analyze and fine-tune system configurations to produce tailored, precise security and operational outcomes unique to each customer's site constraints.
• Value Demonstration & Reporting: Synthesize data into weekly customer reports that clearly articulate system "wins," captured incidents, and ROI to technical and non-technical stakeholders.
• Proactive System Monitoring: Monitor centralized dashboards regularly to identify, diagnose, and resolve hardware or configuration anomalies before they impact the trial experience.
• Technical Consultation: Act as a trusted technical advisor, conducting recurring syncs with clients to ensure LVT's Agentic AI platform and physical units continually meet their operational goals.
• Tier 1 & 2 Troubleshooting: Rapidly diagnose incoming customer requests, troubleshooting basic hardware, software networking, and system-level bugs during critical evaluation periods.
• Data Utilization & Analytics: Leverage internal data streams to create clear, actionable analyses that improve the visibility, usability, and speed of customer problem-solving.
• Cross-Functional Collaboration: Partner closely with Sales, Product, and Field Engineering teams to translate trial feedback into long-term customer experience and product enhancements.
• OUR IDEAL CANDIDATE
• Technical Onboarding Expert: Proven track record in a highly technical customer-facing engineering, implementation, or technical account management role.
• Experienced Operator: Brings 5 or more years of hands-on technical support, system configuration, or technical project management experience.
• Camera Analytics Exposure: Experience configuring IP camera systems, edge video analytics, or VMS platforms is highly preferred.
• Elite Communicator: Exceptional capability to translate intricate technical configurations, network settings, and AI capabilities into plain, value-driven language for business executives.
• Natural Troubleshooter: Strong critical thinking and analytical skills, with a methodical approach to diagnosing multi-layered hardware, software, and configuration issues.
• Detail and Quality-Obsessed: Laser-focused on QA and performance metrics, ensuring every client deployment matches LVT's high excellence benchmarks.
• High Emotional Intelligence: A collaborative team player who balances high technical aptitude with the empathy, patience, and relationship-building skills required for customer-facing success.

Benefits

Additional Information

ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units , our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions-from our physical units in the field to a powerful Agentic AI platform-that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it. A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025. Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE LVT is looking for a Technical Success Manager to champion our customers' technical onboarding and drive successful product trials. Acting as a crucial technical resource, you will partner directly with prospective enterprise clients to configure, optimize, and validate LVT solutions against their specific operational needs. You are an individual contributor who thrives at the intersection of client relationship management and hands-on system configuration, turning complex hardware and cloud settings into clear, successful customer outcomes. This role is based fully in-office out of our Headquarters in American Fork, Utah.

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