Lead a team of 15 and manage end-to-end service delivery for Quotes-to-Contracts and Contract Maintenance processes for both Short-Term Customers and Long-Term Tender Customers.
Serve as the primary point of contact for stakeholders and act as a liaison between business areas, product teams, and GSC teams.
Collaborate with cross-functional teams to resolve process-related issues and drive continuous improvement initiatives.
Oversee customer performance monitoring, sales enablement, and invoice quality management across regions and customer segments.
Key Internal Stakeholders
Lead-to-Agreement Product Owners
NAM Sales Organization & CSP Functions
Tender & Contract Management (GSC) Teams across sites
Contract Maintenance Teams
Disputes Management (GSC)
Qualifications & Experience
Bachelor's or Master's degree from a recognized university.
Minimum 6 years of experience in Customer Service, Tender Management, Sales Operations, or Performance Management.
Required Skills
Strong problem-solving and decision-making abilities with a proactive approach.
Ability to perform effectively under pressure while meeting deadlines.
Proven leadership skills with experience in coaching, mentoring, and developing high-performing teams.
Continuous improvement mindset with focus on process optimization, efficiency, and digital transformation.
Experience supporting global and local projects and strategic initiatives.
Strong analytical, risk assessment, and process control capabilities.
Excellent presentation and advanced Microsoft Excel skills.
Ability to generate innovative solutions and drive operational excellence.
Demonstrated leadership presence with a compassionate and people-centric approach.
Willingness and ability to work in permanent night shifts.
Key Success Measures
Improved Invoice Quality and reduced dispute volumes.
Increased adoption of new platforms and ways of working.
Enhanced Net Promoter Score (NPS).
Consistent delivery of quality outcomes within agreed timelines.
Successful enablement of transformation initiatives and adoption targets within the assigned region.
Work Schedule: Open to working in perpetual night shifts.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
Benefits
Impact: Your work will directly contribute to the success of our global operations.Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employeesJob Purpose/summaryLead a team within GSC and drive execution towards customer outcomeThis position will be required to manage a team of 15 Tender Experts with varied roles and also act as a single point for the tender, disputes & product teamsThis position will be expected to liaise with the product teams to come up with solutions towards, improvements, automation & change management inline Platform deliverablesFlexible scheduleParental leave
Additional Information
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Maersk · Chennai, 600116, India