Driving initiatives to simplify processes, eliminate rework, deliver right first-time output, and reduce exceptions
Effectively contributing towards global change and transformation programmes, and leading and participating in local and global projects
Preparing and submitting MI and incident reports, with action plans to address identified risk areas
Reviewing and renewing exceptions to policy, following up with stakeholders, and supporting teams to eradicate manual controls
Making sure that process documents are duly approved, maintained, and kept up to date
Implementing plans to deliver effective training and accreditation
Overseeing health and safety aspects of the workplace to ensure the right work environment is provided to all our people
The skills you'll need
To succeed in this role, you'll also need experience working on sustainability-related activities in property functions, including strategy development and climate reporting, ensuring alignment with evolving industry standards and organisational priorities.
In addition, you'll need:
A background in working with risk, compliance, and legal issues across different jurisdictions
Experience working in a financial services environment
Experience managing the health and safety aspects of office environment
Knowledge of the property and facility industry and customers
Strong people management skills
An understanding of people processes and policies
Ideally, a relevant professional qualification
Hours
45
Job Posting Closing Date:
23/06/2026
Benefits
Health insurance
Additional Information
Join us as a Customer Service & Operations Function Leader
Influence key decisions by bringing your strong team leadership skills to a role offering high levels of responsibility and exposure to internal and external stakeholders
Lead the business management and climate function of property services team and work to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
Drive improvements in productivity, efficiency, and service performance through coaching, inspiring, and developing the skills of your people
We're offering this role at vice president level
Royal Bank Of Scotland · Bengaluru, India