Senior Specialist, Operations

About the role

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The hourly wage range for this position is $23.00-$45.00 The actual hourly rate will equal or exceed the required minimum wage applicable

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Additional Information

Position Summary... What you'll do... Do you consider yourself to be motivated and professional? If so, you may be the perfect fit for the Senior Specialist - Operations position at Walmart! Location: This position will be fully onsite in Bentonville, AR As a Senior Specialist - Operations, you will be working in the Walmart Contact Experience Lab where you will be taking live calls, emails, and all other communication. You will be responsible for Tier 1 partnering, identifying issues, and resolving solutions as needed. You'll make an impact by: Applying Customer Service Knowledge: Stays current on processes, tools, and policies to provide accurate and effective support to customers. Uses knowledge to resolve issues quickly, improve service delivery, and help teammates by sharing best practices and helpful tips. Supporting Process Improvements: Identifies common issues and shares feedback with leaders to improve customer experience. Participates in team discussions to find better ways of working, streamline tasks, and reduce customer pain points. Following Service Procedures: Uses established procedures and tools to complete daily tasks such as tracking orders, processing returns and supporting other service needs. Works with internal teams to ensure customer concerns are handled efficiently and correctly. Supporting Business Solutions: Communicates customer insights to help improve services and tools. Works with peers and leaders to understand changing business needs and adapt to new processes or technologies that support better service outcomes. Demonstrating Integrity & Compliance: Follows Walmart's policies and Code of Conduct at all times. Help create a positive and respectful environment by acting with honesty, speaking up when something doesn't seem right, and encouraging others to do the same. Uses the Open Door Policy and supports a culture of transparency and accountability. You'll sweep us off our feet if... You are able to multitask while maintaining professionalism You have previous experience taking live calls and communication You can handle and escalate issues as needed Minimum Qualifications: 1 - 3 years' experience in a call center or contact center

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