Food and Beverage Manager

About the role

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Food and Beverage/Outlet Manager is responsible for the leadership, effectiveness and productivity of the overall food and beverage outlets. The role's primary responsibility is directs and coordinates activities of Food & Beverage (F&B) by performing the following duties personally or through subordinate supervisors. Job purpose of Food and Beverage/Outlet Manager is the responsibility for all Front of House F&B operations including Desire Oyster Bar, Jazz Playhouse, LeBooze, PJ's Coffee Café, Oasis Pool Bar and In-Room Dining. Job Description Monitors performance to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction. Monitor and forecast F&B revenues and expenses to ensure company goals are met on a monthly and yearly basis. Maintain inventories of related F&B equipment. Develops and implements policies and procedures and ensures consistent application thereof. Provide staff with proper training, counseling, coaching, and disciplinary action as required. Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust, and mutual respect. Strong communication, organization, problem-solving, and follow-up. Ensure the quality levels of F&B products, standards in production, services, facilities and guest satisfaction. Implement and monitor ordering and receiving program to ensure proper quantity and prices on all F&B purchases. Plan and organize Special Events and Festivals for the Hotel. Execute and promote the Accident Prevention Program to minimize liabilities and related expenses Perform any other job-related duties as assigned. Supervisory Responsibilities Directly supervise other subordinate managers, supervisors and employees in the Food & Beverage Outlets. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest's name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone Managing your Team Attract, retain, and motivate the best talent Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports Support, comply and promote company initiative, policies and guidelines. Handle employee issues in a professional and timely manner Leading with Passion Responsible for ensuring success through the eyes of employees, guests, and owners Utilize and collaborate with resources across different departments and corporate office Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture Focus on the mission and well-being of the department, hotel, and company as a whole Lead by example and operate with integrity and respect Inspire your team to embrace and demonstrate our values and GUEST People Standards Certifications Valid ServSafe Manager + Valid Louisiana Responsible Vendors License Additional Job Information/Anticipated Pay Range Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Strong communication skills Appropriate professional appearance and demeanor Must be available to work nights, week-ends, holidays as needed Microsoft Office (Excel, Word, Outlook) MICROS - Food & Beverage