Supervisor-Payne Park Tennis Center

About the role

To plan, organize, direct, supervise and manage the City of Sarasota's municipal tennis center and surrounding Payne Park areas and amenities, including staff, patrons, and activities. Responsible for administering, monitoring, and evaluating programs, activities, and special events for various ages at the municipal tennis center and surrounding Payne Park areas and amenities. Essential Functions Promotes daily usage of the municipal tennis center and expansive activity at the surrounding Payne Park areas and amenities. Plans, directs, supervises, and assist with a variety of tennis programs and events for all age groups at the Tennis Center. Assists in the promotion and development of programs and activities with civic and other groups to create interest and obtain participation in tennis programs, activities and City sponsored special events. Coordinates and maintains schedules and contracts of all leagues, programs, activities, special events, and use of space leases. Prepares and administers Tennis Professionals' tennis lesson contracts including court schedules and conduct. Coordinates with all lessees of events and ensures set up and scheduling is per the contract and coordinates supervision of events. Plans, promotes, and instructs tennis camp and clinics as a revenue source for the Tennis Center. Takes the lead in the planning and operation of leagues, programs, activities, and City sponsored special events. Prepares and submits weekly performance reports. Conducts and documents weekly Tennis Center safety/maintenance inspections, submits work order requests as required, and follows through with corrective solutions. Assists personnel with repairs to equipment, grounds, and facilities. Schedule vendors for repairs beyond staff ability. Arranges for equipment and supplies as needed for daily operations, programs, and activities at the Tennis Center. Coordinates with and manages outside vendors that are used for services or events at the Tennis Center. Assists in providing a healthy and safe environment for the general public visiting the facility, addresses safety issues, and reports issues to the manager. Responsible for maintaining accurate sales receipts, point of sales function and cash handling. Assists with preparing and managing budget for center, including forecasting, revenues, and expenditures. Works within established budget and assists the manager with achieving annual revenue goals. Maintains merchandise for resale orders and re-orders inventory. Uses the City's Financial Management System (FMS) to create purchase orders, monitor budget (revenue and expenses), reconcile purchases, and a variety of other financial functions. Responsible for maintaining an accurate tennis court reservation system. Supervises, schedules, and evaluates work performance of staff by required deadlines. Conducts formal and informal training sessions with Tennis Center staff as necessary. Conducts proper onboarding and orientation for new Tennis Center employees. Establishes work schedules to assure timely completion of work activities by self and staff. Assists with court maintenance and special projects at the Tennis Center. Creates monthly tennis staff schedules to assure proper coverage, oversees staff attendance, and addresses issues. Maintains tennis staff time and work records in the City's timekeeping system, frequently reviewing and correcting discrepancies, and prepares bi-weekly payroll for approval. Ensures adherence to City, Department, and Tennis Center policies, procedures, and practices. Interacts with diverse levels of internal and external personnel to develop and maintain effective communication to resolve issues and inquiries. Holds weekly or bi-weekly staff meetings and daily staff briefings to exchange information on current duties, projects, department, and employment topics. Works closely with all staff, attending meetings, seeking input on policies and guidelines prior to implementation, and being cognizant of deadlines and budgetary constraints. Maintains courteous relationships with the public, vendors, contractors, and anyone served by the Tennis Center and tactfully, consistently, and efficiently respond to complaints, concerns, and issues that may arise. Ensures that a high level of customer service is provided