Scrum Master

Responsibilities

• Agile Delivery & Scrum Facilitation
• Serves as Scrum Master for one or more Agile teams delivering IT solutions
• Facilitates Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives)
• Coaches teams on Agile principles, Scrum framework, and continuous improvement practices
• Fosters a culture of accountability, collaboration, and delivery excellence
• Delivery:
• Identifies and removes impediments impacting team velocity and delivery
• Tracks and reports on Agile delivery metrics (e.g., velocity, sprint outcomes, delivery risks)
• Promotes DevOps, automation, and Agile best practices where applicable
• Supports scaling Agile practices across multiple teams or programs as needed
• Influences and guides cross-functional teams to ensure the product meets business requirements and delivers value.
• Scrutinizes SI deliverables as they pertain to solution strategy, roadmap, design, and delivery and escalate issues to Senior Leadership, as appropriate.
• Supports business process standardization and ensure new capabilities align with compliance and governance frameworks.
• Oversees business readiness planning, including communication, training, and adoption activities.
• Report and Analyze:
• Tracks and reports on team progress, capacity, and velocity. Use metrics and feedback to improve team processes and product delivery.
• Keeps leadership informed on product progress, risks, and dependencies through regular updates and reporting.
• Proactively identifies and escalates critical issues, blockers, or decisions that require executive input.
• Prepares and presents updates to leadership and steering committees on progress, priorities, and business impact.
• Ensure Quality:
• Accepts or rejects deliverables, provide feedback to the team, and advocate for the development process through to implementation.
• Tracks product performance metrics, user adoption, and feedback post-release.
• Reviews vendor deliverables to ensure alignment with business intent, quality expectations, and contractual commitments.
• Monitors adoption, user satisfaction, and system performance to identify enhancement opportunities.
• Leads retrospectives and implement lessons learned to improve delivery practices across programs.
• Manage the Product Backlog:
• Establishes, prioritizes and manages the product backlog across agile teams using Azure DevOps, ensuring stories and features are well-defined and prioritized.
• Manages cross-product dependencies.
• Validates delivered functionality against acceptance criteria and ensure business readiness for go-live.
• Collaborate and Communicate
• Works closely with project managers, business Subject Matter Experts (SMEs), external Systems Integrator (SI) and technical teams to plan and execute releases.
• Serves as the primary liaison between business units, delivery teams, and vendor partners to maintain shared understanding and direction.
• Coordinates across cross-functional streams to manage dependencies, align timelines, and validate deliverables.
• Leadership and Coaching
• Serves as a key champion and voice of the IT across FSRA, as required.
• Identifies opportunities for enhancements and works with teams to implement iterative improvements.
• Leads and coaches junior product teams members

Requirements

• Education
• Postsecondary degree in Computer Science, Information Systems, or a related field (or an equivalent combination of education and professional experience)
• 5+ years of experience as a Scrum Master or Agile Delivery Lead in IT environments
• E

Benefits

Additional Information

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan , and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come! Job Description: PURPOSE OF POSITION The Scrum Master, Information Technology position plays a critical role in ensuring the efficient and transparent delivery of data initiatives in alignment with FSRA's regulatory mandate. The position defines and drives delivery priorities, outcomes, and value realization for digital products and business capabilities, serving as the key liaison between business stakeholders, delivery teams, and technical partners to ensure clear, achievable, and aligned product vision, backlogs, and releases.

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