Associate Solutions Architect II

Responsibilities

• Play a key role in helping Gainsight customers onboard, integrate, and achieve meaningful value from the platform
• Understand customer requirements and translate them into effective solution configurations
• Provide training and documentation to support adoption and long-term success
• Thrive in a customer-centric, fast-paced environment
• Collaborate cross-functionally with Customer Success, Product, and client project teams
• Demonstrate strong skills in solution configuration, customer communication, and proactive problem-solving
• This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

Requirements

• Ideally 2-4 years of experience in customer-facing technical roles . (preferably on a SaaS platform)
• Experience working with complex, multi-divisional, and multi-geographical customers , primarily US-based clients .
• Strong SQL skills along with excellent communication abilities .
• Demonstrated executive presence with the ability to communicate effectively with stakeholders at different levels.
• Ability to bring structure to ambiguous situations and design effective processes.
• Action-oriented mindset with strong prioritization skills while managing multiple tasks simultaneously.
• Passion for technology and AI-driven solutions , with enthusiasm for working in a fast-growing SaaS environment .
• Experience collaborating with cross-functional teams such as Support, Professional Services, Product, and Marketing.
• Nice-to-have skills:
• Gainsight Admin experience would be an added advantage.
• Preferred to have a solid understanding of Customer Success practices and hands-on experience with the Customer lifecycle within a SaaS platform .
• Why You'll Love It Here:
• Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
• Our Core Values : We are guided by our values and our mission to be living proof you can win in business while being Human-First . Learn more here .
• Our Growth Opportunities : From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.
• Our Parody Videos : No explanation needed. Just watch them here!
• If this sounds like the right role for you, we'd love to hear from you.
• Additional Information:
• We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for al

Benefits

Additional Information

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We're looking for a full-time Associate Solutions Architect to join our Professional Services team reporting to the Manager. This role is a hybrid role based out of our Hyderabad location. In this role, you'll play a key role in driving customer success and value realization for Gainsight customers by onboarding, integrating, and configuring solutions based on their requirements while delivering training and documentation. This is a great opportunity for someone who thrives in a customer-centric, fast-paced environment and enjoys working cross-functionally with teams like Customer Success, Product, and client project teams. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving.

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