Additional Information
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.
Job Description:
Job Title
Associate Director - MDM, Customer 360, Reference Data & Data Remediation
Value Proposition
The Associate Director - Enterprise Data & Analytics will serve as a key leader, responsible for driving data remediation, data quality, and control initiatives that support Finance and Regulatory Reporting across the bank. This leader will manage a growing team and play a critical role in strengthening enterprise-wide data governance, improving data quality, and enabling trusted data for high-impact business and regulatory outcomes. This role requires a strong mix of data expertise, relationship-building, operational rigor, and the ability to partner across global teams. The Associate Director will work closely with Finance, Regulatory Reporting, Data Governance, Technology, Architecture, and Operations to identify data challenges, prioritize remediation initiatives, and advance the bank's data maturity.
Job Details
Position Title: Associate Director-ED&A
Career Level: L3
Job Category: Vice President
Role Type: Hybrid
Job Location: Bangalore
Shift Timing : 2:00pm to 11:00pm IST
Role Summary
The AD will own end-to-end delivery of Master Data Management (MDM) and Customer Adjacent initiatives, with a focus on data remediation, API integrations, and Salesforce/downstream consumption. This role leads a cross-functional India-based team and ensures alignment between business, technology, and data governance objectives across corporate functions-spanning Master Data, Reference Data, and Customer 360 domains.
Key Deliverables
1. Delivery Ownership
Own the overall delivery lifecycle for MDM data remediation programs, API integrations (MDM → downstream systems), and Salesforce/onboarding systems data consumption.
Ensure timely, high-quality delivery across all workstreams.
Track and manage delivery milestones, risks, and dependencies.
2. Stakeholder & Business Alignment
Serve as the primary point of contact for business stakeholders.
Translate business requirements into actionable data and technical deliverables.
Drive alignment across business teams, data governance, and technology/integration teams.
Provide regular status updates, insights, and escalation management.
3. Team Leadership & Governance
Lead and manage a team of analysts (P3-P5) across data remediation, UAT, API/Salesforce integration, and dashboarding.
Establish a delivery governance framework, including:
Daily/weekly progress tracking
KPI monitoring and quality checkpoints
Mentor and guide junior and mid-level analysts.
4. Prioritization & Backlog Management
Own prioritization across multiple workstreams, including remediation backlog, UAT execution, API integration, and reporting enhancements.
Collaborate with the Product Owner for backlog grooming and sprint planning.
Balance business priorities with technical feasibility.
5. Data Remediation Oversight
Guide the team on data quality issue identification and resolution.
Oversee root cause analysis, data reconciliation, and SQL-based validation processes.
Ensure adherence to reference data and MDM standards.
6. API & Salesforce Integration Oversight
Ensure seamless data flow from MDM to Salesforce and other downstream systems.
Validate API payloads, data mappings, and integration logic.
Coordinate with engineering teams to resolve integration issues.
7. Reporting & Dashboarding
Oversee development of dashboards covering data quality metrics, remediation progress, and UAT execution status.
Ensure reporting provides actionable insights for stakeholders.
Svb · Bangalore, India