Capital One · Plano, TXPrepare for this interview
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Principal Associate, Process Manager- Decision the Deal As a Principal Process Manager in the Decision the Deal Experience, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. General Responsibilities: Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives Identify and implement process improvements driving issue resolution and risk mitigation activities Tracking and resolving process breakdowns Build relationships with key stakeholders to ensure the delivery of commitments Understanding customers' needs of the process and driving process improvements Developing and maintaining formal process documentation including procedures and process flow diagrams Acting as a subject matter expert to effectively partner with stakeholders to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions May lead team-level initiatives and direct others on supporting initiatives Demonstrate strong communication and partnership skills to interact with stakeholders across teams to manage, inform, and influence outcomes
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