Senior AIOps Engineer - Nexus

About the role

We are looking for a Senior AiOps Engineer will design, develop and deploy intelligent AI agents to deliver automation of complex workflows and automated incident response for NAB Command Centre. This role will support the development and maintenance of Agentic AI solutions leveraging data from Real Time Data Lakehouse and automation frameworks. This role will be responsible for building scalable and reliable automated workflows for Disaster Recovery Testing Processes, Level 1 repeatable operational activities, Change Record creation and approval workflows and incident response. MAIN RESPONSIBILITIES Translate operational requirements into agentic architectures. Build autonomous agents using LLMs (e.g., GPT-4, Claude, LLaMA ) integrated with memory, tool-use, and multi-step planning. Implement agentic workflows using frameworks like LangChain , LangGraph, CrewAI , and ReAct . Develop feedback loops, self-correction mechanisms, and adaptive behaviors for agents. Develop and refine automation pipelines that integrate agentic AI with enterprise systems (e.g., Servicenow, Databricks). Build connectors and APIs to enable agents to interact with external tools and data sources. Automate labor-intensive workflows and enable intelligent decision-making. Automate feedback loops for agent learning and self-correction. Fulfill other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. YOUR SKILLS & EXPERIENCES Strong production Python / TypeScript , comfortable with the OpenAI API and at least one agent framework - LangChain, LangGraph, AutoGen, CrewAI or Strands . Solid grounding in prompt engineering, RAG pipelines and multi-agent orchestration . Cloud + deployment chops on AWS, Azure or GCP (Bedrock / Azure OpenAI / Vertex AI a plus) - Docker, CI/CD, secrets, OpenTelemetry . Good working knowledge of Databricks and ServiceNow platforms. Strong Kubernetes experience in production ( EKS a plus); deep AWS (core services, networking, IAM, security best practices). Infrastructure as Code with Terraform - modules, workspaces, CI/CD integration; building and maintaining CI/CD pipelines end-to-end. Solid SRE / AIOps practices - SLOs, error budgets, runbooks, auto-remediation; deployment strategies (blue/green, canary, feature flags) and trace-context propagation. Application platforms - Java (Spring Boot) , Node.js (Express/Nest) , React (RUM, synthetics, source maps); experience with infra/app performance testing (stress, load, baselines, regression detection in CI/CD). Exposure to AI safety, reliability engineering and ethical AI principles. Excellent communication and collaboration skills - comfortable pairing with SRE, security and risk partners. THE BENEFITS AND PERKS 1. Generous compensation and benefit package Attractive salary and benefits 20-day annual leave and 7-day sick leave, etc. 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and frequent appreciation gifts Extra benefits for long-term employees 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Well-structured learning and development programs (technical and soft skills) Sponsored certificates in both IT and banking/finance Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc. English learning with native teachers Opportunity for traveling & training in Australia 3. Professional and engaging working environment Hybrid working model and good work-life balance Well-equipped & modern Agile office with fully stocked pantry Special programs to improve your physical and mental health Annual company trip and events A solid talented team behind you - great people who love what they do It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore,