Prepares and delivers client-based reporting, educates clients on self service tools and reporting and easily identifies areas of opportunities where action is taken to resolve complex issues.
Support issue resolution around billing and general customer service.
Assist with inquiries regarding billing, pricing, contracts, reporting and research.
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
Administration of complex billing account analysis in detailed reconciliations by comparison to invoices, contracts and account settings.
Evaluates and communicates client escalations to report on results, trends, progress, and make recommendations.
What experience you need:
Bachelor's degree, preferred, preferably in business or related field, or equivalent, relevant work experience
2+ years of Sales Support and/or Customer Service experience
Understanding of the Client Lifecycle
Client Focused Resolution
Problem Solving / Decision Making / Execution
Collaboration with multi-layer stakeholders / Identify and adapt to stakeholders
Handle fast-paced and challenging job demands
Critical and Strategic Thinking
Ability to dissect complex issues, identify root causes, and suggest solution
What could set you apart
Working Knowledge of CRMs
Intellectually curious and insights driven
Delivers results and plays to win
Has a sense of urgency, agility, and grit
Leads with integrity, and is personally accountable
Exceeds customers' expectations every day
Take initiative to develop yourself and help others grow
Values diversity of experience and thought
#LI-BJ1
#Hybrid
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Lackland
Function:
Function - Sales Support
Schedule:
Full time
Benefits
Health insurance401(k)
Additional Information
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex issue resolution, client enhancement feedback, and contractual schedule subject matter expertise. This key role is critical for revenue growth and retention. The position requires high output, strong analytical ability, a high level of accountability, dynamic performance standard while working independently, good relationship building skills, and experience working with all organizational levels internally and externally. Primary responsibilities include but are not limited to analyzing complex and diverse billing events, preparation and delivery of billing reports with expert analysis, often serving as a liaison between multiple parties internally and externally to make Equifax the easiest partner to work with.
Equifax · - Missouri - St. Louis