Customer Success Manager

Responsibilities

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Requirements

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
• Optional: You have already gained experience in project management
• In addition to fluent German, you also have fluent English skills, French skills are a plus

Benefits

Additional Information

About Andercore Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond. We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination. Where we are today: Strong triple-digit-million euro turnover Seven European markets live 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai $40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks. We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.

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