Oversee day-to-day Workday system support and ticket resolution.
Assign and monitor team workload; ensure SLA adherence.
Guide configuration activities within Recruiting and Onboarding modules and ensure accuracy and compliance.
Support implementation of process improvements and system updates.
Ensure training materials and documentation are current.
Act as escalation point for complex issues.
Support testing activities and Workday releases within assigned modules.
Partner with Talent Acquisition and HR stakeholders to support business requirements and operational needs.
Monitor operational metrics and identify opportunities for service improvement.
Requirements
Bachelor's degree required.
6-8 years of HRIS/Workday experience with expertise in Recruiting, Talent Acquisition, and Onboarding modules.
1-2 years of supervisory, team lead, project lead, or informal leadership experience.
Experience supporting Workday configuration, troubleshooting, testing, and operational processes.
Prior supervisory experience preferred.
Competencies
Team leadership and coaching
Operational execution
Process oversight and compliance
Problem resolution (moderately complex)
Stakeholder collaboration
Organization and prioritization
Continuous improvement mindset
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
Additional Information
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Supervises a team supporting Workday Talent Acquisition and Onboarding operations, ensuring delivery of high-quality system support, configuration, and user enablement activities. Oversees day-to-day operations while partnering with HR stakeholders to support effective system functionality, process improvements, and user adoption.
Rsm · Minneapolis