Field Service Engineer - New England

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Additional Information

Sartorius has a remote based position for a Field Service Engineer in the New England area. In this field-based role, you will provide timely service and support for all Bioprocess products and accessories in the northeast region. You will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. Your duties will include performing installations, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The candidate must reside within commuting distance to the Greater Boston area. The Field Service Engineer will be mostly focused in the Massachusetts area but will be responsible for the Northeast region consisting of the following states: MA, RI, CT, NH, ME, VT and may include occasional travel to Canadian provinces of Ontario, Quebec, Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland. What you will accomplish together with us: Service company equipment for customers, including installations, preventative maintenance, repairs and training. Interact with customers directly to schedule appointments and complete services as appropriate. Provide excellent customer service at every step. Evaluate the customer's service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service Maintain complete and timely documentation to include field service reports, calibration records, installation reports, daily progress reports, and others as defined by management. Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments. Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools. Equipment Selection: Determining the kind of tools and equipment needed to complete an assignment. Installation: Installing equipment, machines, wiring, or programs to meet specifications. Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly. Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Repairing: Repairing machines or systems using the needed tools. Troubleshooting: Determining causes of operating errors and corrective actions Up to 70% travel is required to support Field Service activities. Perform other related duties as required. What will convince us: Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training 3+ years Field Service experience (preferably in the Biopharmaceutical industry) Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP. Valid Driver's License and Passport Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Math / Science: Use mathematics and scientific concepts and methods to solve problems. Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects. I dentification with our core values: Sustainability, Openness, Enjoyment Base salary range is $90,000-$100,000 (depending on Skill set and years of experience), plus bonus, and car allowance.

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