Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues-this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
Work-From-Home Requirements
Dedicated, quiet workspace without interruptions.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
Requirements
Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, "can-do" mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095
Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance,
travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Benefits
Starting Pay: $23.00 - $25.00/hourBilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)Location Requirement: must reside within 80 miles of 8508 Highway 6 North, Houston, TX 77095Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.Comprehensive Benefits PackageGrowth & Advancement OpportunitiesHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave
Additional Information
Customer Service Representative - Insurance
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
Ace · Houston, TX