Client Service Associate, Corporate
External
Guidepoint · Shanghai Shi, ChinaPrepare for this interview
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About the role
Play a vital role in Guidepoint's success. As an Associate on the Client Service team, you will understand your client's unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
Responsibilities
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
- Experience You Will Bring:
- Bachelor's degree or higher
- Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
- Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
- Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
- Proactive, result-driven, initiative, and ability to go the extra mile
- Able to deliver excellent service to clients and surpass their expectations within tight timelines
- Demonstrated ability to work in a team atmosphere but also independently
- Desire to learn about the business and work in a fast-paced entrepreneurial environment
- Skills You Will Bring:
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
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