About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leav
Benefits
Job DescriptionPRIMARY DUTIES/KEY RESPONSIBILITESProvides leadership and direction to supervisors and teams within the Billing department, ensuring alignment with organizational goals and service standards.Oversees the overall health and effectiveness of billing and/or payment processes, ensuring accuracy, timeliness, and compliance.Validates the integrity of process controls and ensures adherence to established protocols.Identifies, recommends, and drives the implementation of process enhancements, strategic initiatives, and system improvements across the end-to-end billing and payment lifecycle.Ensures that billing operations are designed to minimize customer impact and support a seamless client experience.Oversees the monitoring, tracking, and analysis of reports to identify trends and areas for improvement.Investigates process irregularities and escalates complex issues to senior leadership for resolution as appropriate.Coordinates and supports internal and external audits to ensure compliane with billing standards and company standards.Continuously evaluates operational performance and recommends actionable steps for ongoing process optimization.Represents the Billing function on cross-functional teams, contributing to the design and development of technical solutions and procedural enhancements.All other duties as assigned.undefinedRequired Experience & Specialized Knowledge and skillsBachelor's Degree with at least 6 years of relevant experience; orMaster's Degree with at least 4 years of relevant experience; orAn equivalent combination of education and years of relevant experience.At least one year experience in a management or lead role.Experience in the automotive industry or fleet management a plus.Excellent communication (written and verbal) and interpersonal skills requiredAbility to work in a high performance, fast-paced team environmentRelationship building & networkingDrug TestingHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave
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Cox Automotive · Carmel, IN