London, Burlington Place - Front of House and Security, Brand Ambassador (STARS)

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
• Essential criteria:
• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
• Delivering a polished, personable welcome to all staff, visitors and contractors
• Creating a consistently high-end, customer-focused experience
• Maintaining an immaculate and professional Front of House environment
• Acting as the central point of contact for Front of House operations
• Building strong relationships with client teams including Facilities and Office Management
• Managing changing priorities with confidence and composure
• Providing accurate, timely information and support
• Responding calmly and effectively in emergency situations
• Championing a high-performance culture and leading by example
• Representing both Securitas and our client in line with their values, brand and culture

Requirements

• Proven Front of House or corporate hospitality experience
• A confident, engaging communicator
• Impeccable presentation and attention to detail
• Strong organisational skills and the ability to multitask
• A proactive mindset with natural problem-solving ability
• Professionalism, discretion and integrity at all times
• Company Benefits
• Health & Wellbeing
• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans
• Lifestyle Benefits
• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership
• Learning & Development
• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global
• It's great to see you're considering a career with Securitas UK!
• Join our global team of 336,000+ colleagues and help make the world a safer place.
• At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:
• Opportunity - We see potential in every person and situation
• People - We open our eyes to all that's good
• Purpose - We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you-just email us if you need help.
• Diversity & Inclusion - Be Yourself
• Your Benefits
• STRIVE - Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending

Benefits

Additional Information

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1S 2HX. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You'll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors - all while maintaining a safe and secure environment. You'll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness. Monday - Friday, 60 hours per week 07:00 - 19:00 £16.50 per hour 40 Minute paid lunch break.

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