Business Support Group Specialist

Benefits

Additional Information

Inside the Role The Business System Analyst - Contract Funding and Vehicle Data Management will be responsible for managing and optimizing contract document workflow and financial validation systems. This includes ensuring vehicle master data repositories are up to date with manufacturer data as well as acquired market data. This role interacts with Point of Sale, Credit, Contract Management and Accounting functions. It bridges business needs and IT capabilities, ensuring that workflow automation, case management, and agent performance monitoring drive efficiency, accuracy in contract bookings, compliance as well as customer satisfaction. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team What You Drive at DTFS Requirements Gathering & Analysis: Engage with stakeholders to capture business needs. Translate new product ideas and process optimizations into structured requirements, user stories, and acceptance criteria. Conduct gap analysis between current workflows and target-state automation. Continuous Improvement: Design and refine workflows, case lifecycles, and business rules within the Pega platform. Analyze workflow performance metrics to identify bottlenecks and opportunities for automation. Recommend enhancements to improve customer experience, reduce manual effort, and strengthen risk controls. Leverage GenAI and Agentic AI capabilities where feasible. Cross-Functional Collaboration: Act as liaison between operations, IT and legal and compliance team. Facilitate workshops, demos, and sprint reviews to ensure alignment and transparency. Support change management and training for end-users adopting new workflows. Data Accuracy & Compliance: Partner with OGC on maintenance of statutory interest limit repository Liaise with data teams to integrate workflows with portfolio analytics, and reporting dashboards. Monitor audit trails and system controls to ensure adherence to business policies. Knowledge You Should Bring Bachelor's degree in business, finance, information systems, or related field. 5-7 years of relevant experience Experience as a Business Analyst or in a similar role Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements. Familiarity with managing document workflows and systematic accuracy validation approaches Experience in managing master data repositories Excellent communication and stakeholder management skills Exceptional Candidates Might Have Expertise in interpreting and applying state and federal usury laws as well as rate and fee limitations Demonstrated experience in working with external vendors and brand partners in service delivery Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Visa sponsorship will only be open to current Daimler Truck Financial Services employees working under an existing company visa Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed