The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.
Responsibilities
This role is based in the United States.
Execute immediate containment actions on compromised or high-risk accounts, including locking access, freezing users, restricting payouts, applying step-up verification, and supporting secure restoration of account ownership to the legitimate customer.
Identify and connect fraud patterns across accounts, devices, beneficiaries, and behaviors to detect emerging ATO tactics, phishing campaigns, credential stuffing activity, mule account usage, and bot-driven abuse.
Document investigation findings clearly and defensibly, including decision rationale, financial impact, root cause, and follow-up actions, so outcomes are audit-ready and easy for internal stakeholders to understand.
Partner closely with Risk Engineering, Product, Data Science, Customer Support, and other stakeholders to improve detection logic, strengthen controls, and inform automated rules and machine learning models based on operational learnings.
Requirements
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
3+ years of operational experience in fintech, digital banking, e-commerce, or payments, with a strong track record in risk operations, fraud investigations, or related work.
Strong analytical skills and can navigate incomplete or ambiguous information, interpret complex system and account activity, and make sound decisions with limited context.
Comfortable handling live risk incidents and balancing speed, accuracy, customer experience, and control effectiveness in a fast-paced environment.
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Additional Information
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
Airwallex · - San Francisco