(GSD) Global Technical Helpdesk Engineer (Bangkok-based)

About the role

For our team in Bangkok , we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is Agoda.com's core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment. In this Role, you'll get to: Serving as the first point of contact for users seeking technical assistance over the phone, email or chat Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues Work through the problem-solving process with users, empowering them to do the same in the future Redirect unresolved issues to the next level of support personnel Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Provide feedback on processes and make recommendations on areas to improve Working shifts and on call What you'll Need to Succeed: Customer service Helpdesk ticketing systems Working independently and as a team player. A strong desire to learn The desire to keep up with the latest technologies and stay ahead of the curve Great communication and interpersonal skills; a good sense of humor is always a plus The ability to communicate clearly in spoken and written English Degree in Computer Science / Computer Engineering or similar Fresh Grad are welcomed. It's Great if you have: Experience with Microsoft 365 Proficiency with a MAC OS