Customer Service Assistant

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues to ensure satisfaction.
• Maintain accurate customer records and update account information as needed.
• Collaborate with other departments to address customer concerns and provide solutions.
• Process orders, returns, and exchanges efficiently and accurately.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and patient under pressure.
• Prior experience in customer service or a related role preferred.
• Proficiency with customer service software and MS Office applications
• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities

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Company Intel

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