Insurance Regulatory Analyst I

About the role

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection. Description of Work Salary Recruitment Range: $60,881 - $70,384 Salary Grade: NC17 The posting will close at 11:59 p.m. the night before the closing date. **This position is a repost. Prior applicants will need to reapply for consideration. This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Primary Purpose of the Position: The primary purpose of this position is to analyze, research, investigate, document and respond to company and citizen complaints and inquiries involving specific bail bond matters, attend informal conferences held by the complaint analyst. In addition, this position must ensure that all licensees comply with North Carolina General Statues and Administrative Rules. Keeping Department management informed about findings of noncompliance and appropriate correction action is taken. Knowledge Skills and Abilities/Management Preferences Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. Management Preferences: Working knowledge of bail bonding principles, practices, Department regulation and General Statutes. Working knowledge of mathematics, with some knowledge of the fundamentals of statistics. Ability to interpret and apply the provisions of bail bonding laws to actions taken by bail bondsmen and surety companies. Ability to thoroughly investigate any complaints related to bail bonding and reach a well-supported finding. Ability to express oneself clearly and concisely in oral and written form. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in business or criminal justice or a related program from an appropriately accredited institution and three years of experience in a field related to the bail bonding industry, the criminal justice system, administrative office of the courts; or an equivalent combination of training and experience. Benefits of NC State Employment: We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include: 12 Annual paid Holidays North Carolina State Health Plan administered by AETNA Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision NC State Retirement (TSERS) WeSave Employee Discounts Learn more about employee perks/benefits: Why Work For NC? NC OSHR: Benefits Supplemental and Contact Information: For consideration for this vacancy, all applicants must complete an online application using the "APPLY" button above. To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit. ***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy*** Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinar