Benefits
Position SummaryCompensation: $25.00 - $28.00/hour in addition to a competitive bonus planDuties / Responsibilities:Provide first- and second-level technical support to users via phone, email, chat, and in-personTroubleshoot hardware, software, and networking issues on Windows and/or macOS systemsConfigure and install workstations, laptops, printers, mobile devices, and other IT equipmentManage user accounts and permissions in Active Directory, Microsoft 365, and other systemsDocument all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)Assist with onboarding and offboarding tasks, including setup and decommissioning of user devicesMonitor system performance and escalate issues as needed to senior IT staff or vendorsMaintain inventory of IT assets and track hardware/software assignmentsSupport video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipmentContribute to knowledge base articles and technical documentationEducation and Experience:High School Diploma or relative experience in similar role1-3 years of experience in a technical support or help desk roleSolid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networkingExperience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)Excellent troubleshooting, analytical, and communication skillsAbility to prioritize and manage multiple tasks in a fast-paced environmentStrong customer service orientation and a proactive approach to solving problemsPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Preferred Skills:IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similarExperience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)Knowledge of cloud platforms and SaaS applicationsLifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compeHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsEquity / stock optionsPerformance bonusParental leave
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Lifestance · Warwick-bald Hill (ri)