Manage end-to-end client support through the incident management lifecycle, ensuring timely resolution, clear communication, and accountability at every stage.
Collaborate with cross-functional and globally distributed teams to investigate and resolve sophisticated functional and business issues.
Deliver product training to internal stakeholders and clients, ensuring strong understanding of system capabilities and workflows.
Build, maintain, and review functional documentation to support client onboarding, issue resolution, and product knowledge management.
Capture and synthesize client-submitted product improvement requests, and partner with Product Management to drive implementation.
Required Qualifications
Bachelor's degree in Finance, Business, Information Systems, or a related field - or equivalent practical experience.
3+ years of experience in a functional analyst, client support, or technical support role within a regulated or technology-driven environment.
Strong analytical and logical problem-solving skills, with a structured approach to issue investigation and resolution.
Excellent verbal and written communication skills in English, with the ability to produce clear, concise documentation and client correspondence.
Experience working with cross-functional and remote teams across multiple time zones.
Requirements
Knowledge of financial markets, trading workflows, or asset class structures (equities, derivatives, fixed income).
Experience in a client-facing role, including representing the organization in meetings or formal communications.
Familiarity with incident management or ticketing tools used in enterprise support environments.
This position is based in Vilnius, Lithuania and offers a hybrid work environment with at least 3 days per week in-office, subject to change.
Benefits & Rewards
We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
The base pay for this role is €2,300-€2,600 gross per month, depending on your skills, experience, and qualifications. In addition to base pay, we offer short-term incentives (annual bonus) and long-term incentives (equity), where applicable.
We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees. The pay range reflects the full salary band for this job level, including room for progression over time.
For more information, visit Nasdaq Benefits & Rewards Career Page .
Individuals appointed to this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Benefits
Remote work optionsEquity / stock optionsPerformance bonus
Additional Information
As a Senior Functional Analyst reporting to Senior Manager, you will serve as the primary point of contact for clients using Nasdaq's Trade Surveillance platform - a globally deployed compliance solution supporting over 150 market participants across 65 markets worldwide.
You'll thrive in this role if you are highly organized, analytically minded, and energized by solving complex functional problems in a fast-paced, client-facing environment with global reach.
Nasdaq · Lithuania