Lead Collaboration Services Engineer

About the role

Lead IT Engineer - IE07ME We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Lead Engineer for Microsoft 365, Azure, and AI Productivity Platforms serves as a senior technical leader responsible for architecting, governing, and operating M365 tenants. The role includes ownership of tenant administration, backup and disaster recovery, policy management, alongside deep involvement in Azure identity architecture, privileged access (PIM), RBAC, and conditional access for AI services. This engineer partners closely on Microsoft licensing lifecycle management, vendor coordination, and financial governance, ensuring accurate forecasting, true-ups, and enterprise agreement alignment. A core focus is designing and managing AI productivity platforms, including Microsoft Copilot and Google Gemini Enterprise, with responsibilities spanning multi-environment deployments, rollout strategies, and integration through connectors and identity federation. The position also leads complex integration engineering efforts, supports enterprise change management programs, collaborates with InfoSec on security posture and compliance, and drives incident resolution for high-impact production issues. Additionally, the role requires strong leadership in mentoring engineers, cross-functional collaboration, vendor engagement, and delivering strategic, enterprise-grade solutions through advanced technical expertise in M365, Azure, automation, and AI platform architectures. Required Skills Technical Skills Microsoft 365 Administration - Expert-level tenant administration (Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Power Platform), group-based licensing, M365 admin center, storage/policy management, M365 DSC Azure Identity & Access Management - Deep expertise in Azure Entra ID (Azure AD), PIM, RBAC, Conditional Access, hybrid identity, application registrations, service principals, OAuth/SAML/WIF authentication AI Platform Architecture - Proven experience with Microsoft Copilot (M365 Copilot, Copilot Studio, agents, extensibility, connectors) and/or Google Cloud Platform (Gemini Enterprise, WIF, SCIM, Vertex AI, GCP organizational policies) Microsoft Licensing & Procurement - Strong knowledge of Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), license reservations, true-up management, Microsoft invoice processing, and vendor coordination (Microsoft, SHI) Azure Billing & Cost Management - Hands-on experience with Azure Cost Management, invoice retrieval, Coupa/ERP integration, PO number mapping, and budget forecasting PowerShell & Automation - Proficiency in PowerShell scripting, Microsoft Graph API, Azure CLI, and infrastructure-as-code for tenant configuration management Enterprise Integration - Experience with ServiceNow connectors, Microsoft Graph connectors, API authentication (OAuth/SAML), Model Context Protocol (MCP), Zscaler/SASE platforms, and CDN integration Information Security - Knowledge of DLP, conditional access, application registration reviews, least-privilege access, and partnership with InfoSec teams Change Management - Experience leading enterprise change assessment programs, coordinating cross-functional impact analysis, and DCR submission processes Incident Management - Proven ability to triage production incidents, coordinate vendor escalations (Microsoft Premier Support), and manage critical service restorations Leadership & Business Skills Vendor Management & Negotiation - Strong partnership and negotiation skills with Microsoft, SHI, Google, and enterprise vendors at executive and technical levels Cross-Functional Collaboration - Demonstrated ability to partner with Security (THIP), Procurement, Finance, and business units to drive platform adoption and resolve complex issues Technical Communication - Excellent written and verbal skills; ability to create technical documentation (TDDs, test plans, runbooks), present to leadership, and explain complex concepts to non-technical stakeholders Mentorship & Knowledge Transfer - Proven experience mentoring engineers on complex technical topics, operational processes, and best practices Strategic Thinking & Independent Execution - Ability to operate independently, prioritize competing demands, drive multi-quarter initiatives, and make sound technical/business decisions in ambiguous situations Incident Leadership - Ability to serve as technical escalation point, coordinate resolution across teams/vendors, and provide expert guidance during high-pressure incidents Education & Certifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) 10+ years enterprise IT experience with 5+ years in Microsoft 365 and Azure administration a