Additional Information
Job Location
Lewisburg
Job Summary:
This role exists to elevate the shopper's experience by providing dedicated on the floor leadership that ensures exceptional shopper experience, consistent brand standards, and real time support for shoppers and team members. The Retail Sales Floor Team Lead oversees front end and sales floor operations, including cash operations, cashier accuracy, shopper service, queue management, merchandising standards, and store recovery. This role drives sales performance, strengthens team capability, and supports store readiness and presentation.
Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment.
Job Description
Essential Functions
Front End & Cash Operations
Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access.
Serve as the point person for cashiers, ensuring accurate transactions and smooth customer flow.
Ensure proper handling of tills and register procedures without performing safe counts or secured cash functions.
Deliver a friendly, fast, and accurate shopper experience and support complex transactions, including refunds and voids.
Train and onboard new front end team members on register procedures, shopper service standards, and daily operating expectations to ensure consistency and accuracy.
Sales Floor Operations
Maintain a clean, organized, full, neat, sized, and categorized sales floor following Goodwill standards.
Use the Merchandising Guide to maintain visual presentation, product placement, and seasonal displays.
Complete daily recovery to keep the sales floor shoppable and brand consistent.
Ensure merchandise is stocked and replenished regularly to maintain product availability.
Promote a positive team culture aligned with our Mission and TRUE Core Values.
Communicate daily priorities to keep team members focused and aligned.
Shopper Experience
Ensure all shoppers are greeted promptly and feel welcomed upon entering the store.
Ensure all team members are trained and consistently expected to greet, thank, and assist shoppers throughout their visit.
Reinforce customer service expectations through coaching, observation, and real time feedback to support a friendly and respectful shopping experience.
Ensure shoppers receive fast, friendly, and respectful service at the front end and on the sales floor.
Assist with customer questions, concerns, returns, and exchanges, escalating issues to Store Leadership only when necessary.
Maintain awareness of shopper needs and provide support to ensure a positive, mission aligned experience.
Operational, Safety, and Compliance Support
Support assigned opening and closing activities and assist with the flow of merchandise from the backroom to the sales floor.
Maintain safety, cleanliness, presentation, and brand standards across the store, including the sales floor, front end, fitting rooms, restrooms, and common areas.
Monitor daily cleaning routines and ensure store spaces remain clear, organized, stocked, and safe for shoppers and team members.
Communicate maintenance needs, safety concerns, operational issues, or store priorities clearly and promptly to Store Leadership.
Ensure adherence to organizational policies, procedures, and performance standards, including accurate register activity and asset protection awareness.
Follow all Goodwill operational guidelines and CPSC requirements.
Performs other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities.
Goodwillmiddletn · Lewisburg, TN