SPOC for Integrations workstream and manage stakeholders at all levels.
Lead the discovery process to gather integration requirements by collaborating closely with business and IT stakeholders.
Prepare thorough project documentation, such as kick-off presentations, detailed project schedules/plans, UAT documentation, project trackers, and more.
Develop comprehensive technical design documents, including both high-level architecture and detailed workflows for integration processes.
Design, develop, and test API collections using tools like Postman to facilitate efficient and reliable integrations.
Translate requirements into actionable tasks, establishing clear dependencies, timelines, and deliverables.
Identify and manage the risks and scope changes by evaluating end-to-end business/IT scenarios and their impact.
Build and configure connectors to enable seamless data transfer and workflow automation across systems.
Write or update Groovy scripts to enhance request and response adaptors as needed.
Unit testing end to end integration solution before handing it to the client and internal Stakeholders
Actively participate in the UAT with customer
Act as a L1 support and share the analysis for any given problem statement - e.g. Analysing API logs to diagnose and resolve connectivity or performance issues effectively.
Collaborate with product teams by providing continuous feed from the field experience to modify and enhance the integrations product
Ensure the timely delivery of integration deliverables, accompanied by detailed handover documentation for smooth transitions to success teams
Requirements
Bachelors / master's degree in engineering / related field or its equivalent.
5+ years of technical Project management experience with demonstrated understanding of
Project Management processes and tools.
3+ years of experience working directly with engineering teams.
Basic understanding of REST and SOAP APIs, webhooks, and integration concepts.
Familiarity with VPN setup, SSL/HTTPS configurations, and certificate management.
Knowledge of scripting languages like Shell or Groovy.
Understanding of networking concepts, including OSI layers.
Experience with MongoDB, Elasticsearch, Kibana, and SQL databases.
Hands-on experience with API testing tools like Postman
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We invest in our people : We offer a comprehensive
Benefits
Vision insurancePaid time off
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As a Technical Project Manager - Integrations You will play a key role in driving complex integrations projects that require technical expertise and strategic coordination. You will work closely with business, engineering, and IT teams to gather requirements, manage project timelines, and address potential risks. From creating detailed plans to ensuring smooth execution, you will bridge the gap between technical teams and stakeholders.
Sprinklr · Japan