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IT Support Specialist (Field/Regional)

External
hendrick logoHendrick · Bmw Of Mckinney
Full-timeRemoteToday
Compliance
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Responsibilities

  • Provide onsite and remote support for hardware, software, and network issues
  • Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
  • Troubleshoot and resolve technical issues; track incidents in ServiceNow
  • Maintain IT systems and ensure compliance with corporate standards
  • Manage computer room environments (cabling, equipment setup, cleanliness, controls)
  • Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
  • Partner with vendors for equipment installation and warranty repairs
  • Build strong relationships with dealership teammates and provide excellent customer support
  • Train users on systems, tools, and IT best practices

Requirements

  • Required:
  • 2+ years of IT support experience (field or client-facing preferred)
  • Strong troubleshooting skills (hardware, software, basic networking)
  • Ability to work independently and manage multiple priorities
  • Strong communication and customer service skills
  • Preferred:
  • CompTIA A+ certification (or equivalent)
  • Automotive dealership systems experience (DMS, service tools, OEM platforms)
  • Work Environment & Travel:
  • Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana.
  • Field-based role supporting multiple dealership locations
  • Regular regional travel required; occasional travel outside region
  • Must be able to respond to urgent issues and short-notice travel
  • Reporting Structure:
  • Reports to: Manager of Field Services

Benefits

Hourly position; overtime may be requiredCareer Growth:Opportunities for advancement within IT through training, experience, and performance.Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. #CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .Paid time offRemote work options

Additional Information

BMW of McKinney Location: 2601 N. Central Expressway, McKinney, Texas 75071 Hendrick Automotive Group is one of the largest privately held automotive retail organizations in the United States, with a strong commitment to teamwork, integrity, and delivering exceptional customer experiences. Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions. Position Summary The IT Support Specialist (Field/Regional) is responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards. The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!

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