FM Product Manager - Mon - Fri - Balcatta Support Centre

Responsibilities

• Product Strategy
• Define product scopes, timelines, budgets, and deliverables; monitor progress and report outcomes.
• Develop, manage, and refine a product roadmap aligned with Sodexo's vision and national TDD strategy.
• Product & Roadmap Management
• Own and manage the product roadmap, backlog, and priorities.
• Assess business value and prioritise features, epics, and user stories accordingly.
• Write functional requirements and user stories aligned to operational needs.
• Facilitate product governance and Steerco committee discussions.
• Drive delivery outcomes across multiple concurrent initiatives.
• Ensure products align with business strategy and operational objectives.
• Contribute to deployment planning and regional/global alignment.
• Agile Delivery
• Lead and participate in Agile/Scrum ceremonies including sprint planning, retrospectives, and backlog refinement.
• Work closely with technical and delivery teams to ensure successful execution.
• Promote Agile best practices and continuous improvement.
• Stakeholder Engagement & Communication
• Build trusted relationships with Operations, IS&T, Finance, and Stakeholders.
• Clearly communicate roadmap direction, priorities, and business value.
• Influence decision-making across multiple stakeholders and business units.
• Act as the voice of the business and end-users throughout delivery.
• Voice of the Role
• This role is critical in ensuring technology solutions genuinely solve business problems and are successfully embedded into operational environments.
• You will be expected to:
• Prevent teams from solving the wrong problem.
• Drive user adoption and operational engagement.
• Clearly explain why certain features and priorities matter.
• Establish and maintain a clear product vision.
• Manage changing priorities while minimising disruption and change fatigue.
• Balance strategic outcomes with operational realities.
• Navigate ambiguity and influence decisions across diverse stakeholder groups.
• Measures of Success
• Delivery of roadmap commitments.
• User adoption and satisfaction.
• Realisation of business benefits and operational improvements.
• Stakeholder engagement and alignment.
• Product stability, scalability, and continuous improvement.
• Effective governance, prioritisation, and communication of product direction.
• Knowledge & Skills
• Strategic thinker with strong commercial awareness.
• Highly collaborative and relationship-focused.
• Ability to influence and drive decision-making without direct authority.
• Resilient and adaptable within changing business environments.
• Strong customer and user-focused mindset.
• Passion for continuous improvement and innovation.
• Competencies
• Drives Vision and Purpose - Level 3
• Definition: Painting a compelling picture of the current vision and strategy for the organization that motivates others to action.
• Communicates the organization's vision in a way others can relate to and engage.
• Creates energy and instills optimism in support of the organization's vision.
• Enables others to understand how individual efforts and contributions impact Sodexo's success.
• Inspire a greater sense of what is possible for the organization's future.
• Visionary Mindset - Level 3
• Definition: Seeing ahead to future possibilities and translating them into impactful strategies leading
• transformation through the organisation.
• Leads t

Benefits

Additional Information

The Product Manager is responsible for defining, prioritising, and delivering programs, digital products and business system capabilities that create measurable value for the organisation. Acting as the bridge between Operations, Business Stakeholders, IS&T, and external vendors, the Product Manager ensures solutions align with strategic objectives, operational requirements, and user needs. The role owns the product vision, roadmap, backlog, and delivery priorities, ensuring development efforts are focused on initiatives that maximise business value and improve user experience. Through strong stakeholder engagement, governance, and Agile delivery practices, the Product Manager drives decision-making, manages competing priorities, and supports successful adoption of products and solutions across the business. Success in the role requires a balance of strategic thinking, commercial acumen, stakeholder influence, and delivery leadership to ensure the right solutions are delivered, adopted, and continuously improved to meet evolving business needs. Job Scope Responsible for defining the product vision, roadmap, and priorities, ensuring technology solutions deliver measurable business value, meet user needs, and align with organisational strategy through effective stakeholder engagement and product governance. Key Relationships Internal: Segment Operations Teams, GM FM, National TDD Stakeholders, Subject Matter Leaders External: Clients, Industry Consultants, Suppliers (as required) Key Performance Indicators (KPIs) Delivery against product roadmap milestones Customer satisfaction and service delivery improvement Internal stakeholder feedback and engagement metrics

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