E-commerce Customer Support Specialist

Responsibilities

• Handle customer inquiries related to products, orders, payments, returns, and exchanges
• Provide clear, accurate, and empathetic support via email and chat
• Maintain detailed ticket documentation and customer records
• Collaborate with Operations and Fulfillment teams to resolve issues
• Follow established support processes and quality standards
• Identify opportunities to improve customer experience and support workflows
• Required Qualifications
• Experience providing customer support for e-commerce or online retail businesses
• Strong written communication and problem-solving skills
• Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Ability to manage multiple tickets and priorities effectively
• Customer-first mindset with attention to detail

Requirements

• Experience working with international customers

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Company Intel

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