Ensure access to purchased software using internal systems and remote tools
Deliver a high-quality, solution-focused customer experience
Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
Act as a subject matter expert on Autodesk policies, processes, and tools
Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
Contribute to knowledge base content and recommend process improvements
Maintain professionalism and adaptability in a fast-paced environment
Requirements
BSc or MSc graduate with 0-4 years of professional experience
Fluency in German and English required
Experience using a CRM system; Salesforce preferred
Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)
German plus other language skills are an advantage
Strong verbal and written communication skills
Experience in a customer service or support environment with strong problem-solving skills
Ability to manage multiple priorities in a dynamic, fast-paced environment
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Benefits
Remote work optionsFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
Job Requisition ID #
26WD98388
Position Overview
As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.
Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team - apply today!
Autodesk · Barcelona, Spain