The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments, ranging from R&D, networking, DBA's, and systems.
Responsibilities
Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues efficiently within our ticketing system
Focus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach
Install PTC Application Software and its supporting approved 3rd Party Software (for example Apache, tomcat, Intellicus, Kettle etc.)
Resolves issues and makes decisions pertaining to the configuration of PTC Applications
Facilitate communication between customers and internal teams to resolve issues
Execution of documented upgrade procedures for PTC applications using PTC upgrade tools
Execute build deployments according to providing instructions
ETL tools: Pentaho PDI: Installation, configuration, and use
Troubleshooting skills
Cloud computing technologies; AWS, Azure,
Preferred background:
2+ years working in an IT Help Desk type environment
Understanding of Cloud technology
Basic command line Linux Skills
Basic Oracle skills
Basic troubleshooting skills
Requirements
Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelors in a technical field (IT, CS, Programming, etc.)
Must be a US Citizen
Must have or be able to obtain a Security level clearance
Compensation (CIP)
For more information about PTC's comprehensive benefits, please visit our Careers Page.
Applications will be accepted on an on-going basis.
For more information about PTC's comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-caree
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Cloud Service Engineer
5 days in office from Atlanta office.
US Citizenship required for security clearance
Ptc · Usa-atlanta, GA