(Senior) Operations & AI Lead (f/m/x)

About the role

We're hiring a (Senior) Operations & AI Lead to bring structure, scale, and AI-driven leverage to how AVOW runs. This is a builder's role: you'll shape how the company works day-to-day and how we use AI to do more with less. You'll drive operational excellence across the business, process, tooling, cross-functional coordination and you'll lead AVOW's AI implementation from concept to deployed reality. You'll report directly to the COO and work closely with the wider Senior Leadership team. What You'll Own Operations Drive operational efficiency across the company, identify bottlenecks, redesign processes, and help build the operating system that lets AVOW scale without proportional headcount growth. Partner with C-level peers to align cross-functional priorities and unblock operational dependencies. Partner with the Product team on tool and platform rollouts, serving as the operational bridge between what's built and how it gets embedded into team workflows Own the post-launch phase of any tool or process implementation: monitor adoption, collect feedback, troubleshoot friction, and iterate - success is measured by actual usage, not deployment Scope to take on people leadership as the operations function grows. AI Strategy & Implementation Shape and execute AVOW's AI strategy, where we use it, where we deliberately don't, and what we expect from it commercially and operationally. Partner closely with our Data Protection Officer to develop and maintain AI policy and ensure compliance with GDPR, the EU AI Act, and internal data governance standards. Design, build, and govern internal AI workflows that automate manual processes across the company. Set the standards for quality, oversight, and human-in-the-loop review of AI-driven outputs. Upskill the organization through workshops, playbooks, and reusable templates that make AI usable for non-technical colleagues. 5+ years of experience in operations, business operations, project management, or a comparable role, ideally in a tech or digital company. A demonstrated track record of designing and implementing AI or automation initiatives that delivered measurable business impact (cost, time, or quality). Comfortable operating cross-functionally with C-level peers in an international, fast-moving environment. Hands-on enough to build the first version yourself; strategic enough to design the next ten. A sharp commercial instinct, you measure success in business outcomes, not output volume. Tech Familiarity You don't need to be an engineer, but you should be comfortable with the modern AI and automation stack: LLMs (Claude, Gemini), workflow orchestration (n8n, Make), and lightweight scripting (JavaScript, JSON). VS Code or a similar IDE is part of your daily toolkit. Two notes before you apply: We know that individuals who identify as women, trans, or non-binary tend to hesitate to apply for a role unless they meet almost all the requirements. If that resonates with you, we want to be clear: we're more interested in your potential than your ability to tick every box. Apply anyway. On compensation - at AVOW, pay is structured around a clear grade and level framework, with decisions based on objective criteria: your experience, qualifications, scope of responsibility, and role-specific requirements. We're transparent about how we make these decisions and will be discussing the details from our very first engagement. Intro call: A casual chat with our TA team to learn more about you and give you a real feel for who we are and what we're building. Deep dive: A more in-depth conversation with your future hiring manager. Expect an honest discussion about the role, the team, and what success looks like. Problem-solving + presentation: Time to show your thinking. You'll work through a real challenge and share your approach with the team. Meet the team: An informal coffee chat with a potential future colleague. No agenda - just a chance to get a feel for the people you'd be working with. Learning & Development opportunities Sabbatical policy Subsidies for public transportation, sports, and German courses Bike leasing program Healthy (also not so healthy) snacks in the office every day Experienced, innovative, diverse team We are looking forward to getting your application!