Digital Customer Success & Reliability Leader - Americas

About the role

Job Description Summary At GE Vernova, the Americas Digital Customer Success & Reliability Leader is responsible for driving customer success and business growth across the post-sales customer lifecycle for Digital solutions. The position leads a team across the Americas, supporting customers through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy. This role impacts the team's ability to achieve service, quality, and timeliness objectives, while operating within established policies and processes. The role requires strong operational judgment, leadership, and cross-functional collaboration to deliver customer outcomes and business results. Job Description Roles and Responsibilities Deliver world-class predictive analytics and monitoring solutions by combining industry expertise, equipment knowledge, software capabilities, and strong customer relationship management Lead a small to medium-sized team of professionals across the Americas, driving customer outcomes, operational performance, and team development Influence functional strategy, including resource planning, execution priorities, and policy development within the area of responsibility Assess business challenges and recommend best practices to improve products, processes, and services Apply strong judgment to solve complex problems across operational, technical, product, engineering, and service environments Develop thoughtful, data-informed recommendations by evaluating information, asking the right questions, and engaging the appropriate stakeholders Identify and implement solutions outside of established approaches when needed to meet customer and business objectives Lead functional initiatives and projects, communicating complex concepts clearly and influencing cross-functional stakeholders Stay informed on industry trends and emerging customer needs to help shape continuous improvement and business performance Required Qualifications Bachelor's degree from an accredited university or college, or equivalent knowledge and experience Candidates with a high school diploma / GED must have at least 12 years of relevant experience in Services and Digital Customer Reliability Minimum of 10 years of professional experience in the Services and Digital Customer Reliability segment Demonstrated experience in customer-facing, service-oriented, and digital reliability environments Candidates must be legally authorized to work in the country where the role is posted and to which they apply, without requiring current or future sponsorship Desired Characteristics Significant experience in the Power Generation industry, with a strong background in aftermarket and services-focused leadership roles Excellent oral and written communication skills Strong interpersonal, collaboration, and people leadership skills Demonstrated ability to analyze complex problems, develop practical solutions, and drive execution Proven track record of leading programs and projects across cross-functional teams Strong ability to plan, document, communicate, and execute strategic programs Solid project management skills with the ability to manage multiple priorities effectively #LI-SG1 Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: May 31, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on April 17, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources an