Passenger Assist/ Agent

About the role

Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region. Responsibilities for Wheelchair Agent Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance. Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. Oversee all customer services issues related to wheelchair bound customers. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!

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