Provide quality customer service by ph o ne, mail, email, o r in pers o n.
Respond t o cust o mer inquiries, update cust o mer account informati o n in Customer Informati o n System, and complete
Maintain customer c o nfidentiality and ensure familiarity with and compliance t o all Berkshire Gas p o licies, standards, and procedures related t o data secu r ity.
Answer and resp o nd t o customer calls with maximum pr o ducti v ity, a high quality o f customer service, an d adhere t o departmental p o licies and procedures
W o rk to res o lve pending credit and c o llecti o n activity o n customer acc o unts and negotiate pay m ent plans
in acc o rdance with state/federal regulat o ry laws and guideline s
Pr o cess customer service-related requests t o establish or disc o ntinue gas service
Complete all tasks related t o the Residential Arrearage Management Program (RAMP) t o include deter m ination o f customer eligibility/qualifications, calculati o n o f f o rgiveness benefit / m o nthly credit am o unts, calculati o n o f customer's payment am o unt and c o mpleti o n o f pr o gram enr o llment processing
Perf o rm ancillary w o rk assignments as the y relate t o payment processing/ security dep o sits, billing, and Collecti o ns
Adhere to department w o rk schedule and complete all assigned tasks in timely manner
Resp o nd t o internal / departmental requests (i.e., Rental Department, D ispatch, Community Acti o n e t c.) in a timely manner and with the same high-qualit y standard o f customer service that is provided to external customers
SKILLS AND REQUIREMENTS
Effective verbal and written communicati o n skills required Typing, PC, and Phone Skills needed
Experience/kn o wledge in M icr o s o ft Excel and W o rd applicati o ns is a -must
Go o d o rganizational / analytical skills needed and ability t o mult i -task
Bilingual in Spanish a plus
EXPERIENCE / TRAINING:
Tw o years customer service, billing o r c o llecti o ns experience
REQUIRED EDUCATION
High scho o l diploma o r equivalent GED
Company:
THE BERKSHIRE GAS COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
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Job Posting End Date:
July-31-2026
Additional Information
Job Info
POSITION - Union: Customer Care Representative III
NUMBER OF OPEN POSITIONS: 1
LOCATION: BGC - MA - Pittsfield
SHIFT: 8:30AM-5:00PM
STARTING PAY: $25.55
Iberdrola · Massachusetts, Pittsfield