Customer Account Support Agent

Benefits

Additional Information

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. Customer Service Helpdesk Agent Supports the telephone and electronic inbound assistance requests. Directs telephone calls or written inquiries to appropriate personnel in the Remote Services Helpdesks or Field Services teams. Enters the service call into the Dispatch data screen, dispatches work appropriate personnel and completes the necessary follow-up to ensure the service call has been assigned. Updates and maintains scheduling database with current information. Interacts with customers and Field Service employees as first level point-of-service contact for scheduling field service repair calls. May answer non-technical or basic technical questions at the end user level regarding company products. Minimum Required Skills and Knowledge: Excellent phone and communication skills Exceptional customer service skills and good PC skills Ability to work with minimal direction. Organized and a self-starter. Other Desired Skills and Knowledge: ACD phone system experience or equivalent. Basic WEB based training preferred. Experience in Salesforce or equivalent product and productivity software desired. Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Experience Level with Business Tools: Familiar with business tools such as: Microsoft Outlook Exchange, Word, Excel, PowerPoint, Instant Messaging and Chat. Skill: Acquires job skills and learns company policies and procedures to complete assigned tasks. Job Complexity : Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making. Supervision: Normally receives detailed instructions on work. Works under close supervision. Typical Education and Experience: High School Degree or equivalent 1-3 years of experience in a Customer Service environment or Call Center desired Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . The base pay range for this position is: $41,460 - $57,002 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here . Reasonable