Account Manager, Embedded Security & Intelligence Programs (Hybrid) San Francisco

Responsibilities

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
• Advocate for employee needs and escalate issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the security and intelligence fields, assisting them in resolving challenges and navigating issues that arise at the client site.
• Coordinate with clients on security-specific training needs, ensuring embedded employees stay current on required certifications, latest protocols, and emerging threats
• Maintain awareness of current physical security priorities, best practices, and operational procedures to effectively support embedded personnel and client security requirements
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
• Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals.
• Assist in the development of security reports, SOPs, and guidelines, as required, for the client
• Maintain excellent rapport with clients
• REQUIRED QUALIFICATIONS:
• Must be able to legally work in the country where this position is located without visa sponsorship
• Experience with the security industry
• Experience with intelligence analysis
• 10+ years of experience in the law enforcement, military, or physical security field
• 5+ years of supervisory experience
• Demonstrated understanding of physical security frameworks, organizational structures, and operational environments across corporate or protective settings
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excelle

Benefits

Additional Information

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity - Collaboration - Relationships - Excellence - Creativity - Results Join Us, Concentric - "Your World Secured" We are currently seeking to hire an Account Manager for Embedded Security & Intelligence Programs to join our Corporate team in San Francisco, CA Candidates must be based in the San Francisco Bay Area or willing to relocate. This is a remote-friendly role, though you will be expected to attend in-person meetings at our San Francisco headquarters and will be required to travel to and work from operational sites as needed. JOB DESCRIPTION The Account Manager is part of the Embedded Program Team responsible for managing a suite of employees supporting security and intelligence services. This role oversees approximately 40 embedded professionals supporting corporate physical security and intelligence operations across multiple private-sector client environments. The Account Manager will manage staff hiring, timecards, and supervisory oversight of the group, and will cooperate with the Program Manager and other Embedded Team Managers to support a consistent program and trackable metrics. The position will work closely with the Director of Embedded Operations to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements. The ideal candidate will have practical experience in physical security, project management, and supervising diverse teams.

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