Quality Assurance Lead

About the role

E.ON Next is looking for an experienced QA Lead to join our Digital Customer Experience team. This is a critical role across our customer-facing digital estate, helping ensure that our website, mobile app and wider digital journeys are released safely, consistently and to a high standard. You'll lead quality assurance across multiple digital squads, setting the standards for how we test, assure and release digital experiences used by millions of customers. This means protecting customer experience, commercial performance, operational resilience and brand trust, while helping teams move quickly and confidently. This is an exciting opportunity for someone who cares deeply about quality, customer outcomes and continuous improvement, and who can bring structure, calm leadership and strong QA discipline to a fast-paced digital product environment. Here's a taste of what you'll be doing: Lead quality assurance across E.ON Next's customer-facing digital platforms, including website, mobile app and connected omnichannel journeys. Manage, coach and support the QA team, ensuring clear priorities, strong delivery focus and consistent quality standards. Define and maintain the digital QA strategy across manual testing, automation, regression, accessibility, performance and release assurance. Set QA standards and ways of working across multiple digital squads, helping teams embed quality throughout discovery, design, build, test and release. Ensure high-quality delivery across critical customer journeys, including acquisition, onboarding, account management, billing, payments, meter reads, renewals, servicing and low-carbon propositions. Work closely with Product Managers, Engineers, Designers, Delivery Leads, Analytics and Operational teams to ensure customer-facing changes are robust, measurable and ready for release. Own QA governance across digital squads, including test planning, test coverage, defect management, release readiness and quality reporting. Identify and manage quality risks across releases, dependencies and roadmap priorities, making sure risks are visible before they impact customers. Drive improvements in automation, tooling, test environments and ways of working to increase release confidence, delivery pace and scalability. Support incident prevention, root cause analysis and continuous improvement where defects or customer-impacting issues occur. Ensure digital experiences meet expected standards for usability, accessibility, reliability, security and customer trust. Provide clear reporting on QA performance, risks, defects, test progress and release confidence to senior stakeholders. Are we the perfect match? We're looking for a senior QA leader with strong experience across customer-facing digital products, ideally across both web and mobile app environments. Strong experience leading QA across digital products, platforms or customer journeys. Experience managing, coaching or leading QA engineers across multiple squads or delivery teams. Strong understanding of manual testing, automation testing, regression, accessibility testing, performance testing and release assurance. Experience working in agile product and engineering environments. Ability to set QA strategy, standards, governance and ways of working across teams. Strong stakeholder management skills, with the ability to work confidently across Product, Engineering, Design, Delivery, Analytics and Operations. Ability to balance speed of delivery with quality, risk management and customer protection. Strong understanding of customer experience, digital journeys and the operational impact of poor-quality releases. Confidence communicating quality risks, trade-offs and release recommendations to senior stakeholders. A practical and outcome-focused approach, helping teams improve quality without creating unnecessary processes. It would be great if you had: Experience working in energy, utilities, financial services, telecoms or another regulated industry. Experience with tools such as Jira, Asana, BrowserStack, TestRail, Cypress, Playwright, Selenium, Postman, New Relic or similar. Experience improving QA maturity across multiple squads or product areas. Experience building or scaling test automation and regression testing practices. Experience with accessibility testing and inclusive digital design standards. Experience supporting high-volume digital journeys where quality directly impacts customer contact, complaints, conversion or operational performance. A good understanding of mobile app release processes, web release governance and production monitoring. Experience using AI or automation to improve QA efficiency, test coverage or defect prevention. Key outcomes for this role Stable, reliable and high-quality customer-facing digital releases. Reduced production defects, incidents, complaints and avoidable customer contact. Strong QA leadership, coaching and management across the QA team. Improved release