Clerk, Research

Benefits

Additional Information

Position Summary: Under the minimal supervision of the manager and in collaboration with the client and other team members, the incumbent performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues. The incumbent will coordinate the flow of data information between the client, Inmar Reverse Logistics and the vendor. The incumbent should be knowledgeable in all Company services and reporting capabilities, and be able to use the system independently. Position Summary: Under minimal supervision of a manager and in collaboration with the client and other team members, the Research Clerk performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues. The role coordinates the flow of data information between the client, Inmar and the vendor. The incumbent should be knowledgeable in all company services and reporting capabilities and be able to use the system independently. Primary Accountabilities: Operational Prioritize work items according to client service-level agreement (SLA) requirements Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner Manage inbound returns to prioritize RA issuance based on customer requirements Adhere to prescribed routines and practices; maintain detailed, accurate files and records Work efficiently and accurately in an atmosphere of frequent interruption Prioritize and manage multiple tasks requiring extensive and timely follow up and completion Proceed independently and carry out assignments to completion with minimal instruction Communicate with installation and programming staff to resolve data issues Receive and respond to client requests and inquiries, through written and oral communications Work with the client to develop, refine and maintain new processes, per the client's specifications Facilitate the return authorization process for product held in Company centers for return to supplier Initiate internal correspondence requiring action from other departments Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information Determine appropriate reports to be used for ad hoc client requests Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards Required Qualifications: High School diploma (or its equivalent) required 1-3 years experience in in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position required Legally authorized to work in the U.S. Proven interpersonal and communication skills, and the ability to delegate and prioritize work Bilingual a plus but not required Competent with Microsoft Office and Google suites; experience using basic office equipment Able to follow standard operation procedures and follow instructions Able to work in an environment that is not climate controlled Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly Stand, Kneel, or Stoop and Lift 20 Pounds - Regularly View Items at a Close Range - Regularly Rarely : Job requires this activity up to 25% of the time Occasionally : Job requires this activity between 25% - 50% of the time Frequently : Job requires this activity between 50% - 75% of the time Constantly : Job requires this activity more than 75% of the time Individual Competencies Personal Credibility: Achieves success using their ability to develop, maintain, and strengthen partnerships with others internally or externally. Teamwork: Advanced communication skills used to lead a team. Adaptable: Arrives at a conclusion based on previous experiences and good judgment. Curious: Asseses circumstances using experience and a variety of information gathered. Communication: Contributes to strategy for their team. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors tha