Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
Collaborate with stakeholders to develop strategies for effectively managing disputes
Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.)
To be successful in this role, the following core qualifications and skills are required:
Ontario Law Society Paralegal License in good standing is a MUST HAVE requirement.
2-5 years comprehensive experience in Disability Case Management and/or Occupational Injury Case Management or combination of experience and specialized education
Registration or professional status within the disability management or professional health sector would be an asset
Strong communication skills with exceptional customer service focus
Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
Detail oriented focus with ability to work independently in fast paced environment
Excellent problem-solving skills, ability to apply critical thinking to execute decision making on complex situations and a demonstrated ability to be solutions oriented
Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
Strong analytical skills combined with the ability to synthesize detailed information
Ability to be team player who values collaboration, as well as work autonomously and independently as needed
Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams and SharePoint
Location Requirement: This role requires On-Site presence in either Ca
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health offers comprehensive services in absence, disability, and workers' compensation management, helping employers achieve improved health and productivity outcomes for their employees. Our services encompass absence reporting, proactive case management, and effective return-to-work support, covering a variety of employee health risks and conditions, whether related to physical, mental, social, or workplace health.
With 2 million lives supported by our team, we are proud to be Canada's leader in this field and a significant growth engine for TELUS Health's continued expansion in the United States. Our industry-leading technology and highly skilled case management expertise help employees navigate the complexities of the health care system and remove barriers for returning to work. Additionally, our National Workers' Compensation team, comprised of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts, provides proactive, strategic guidance in all areas of employee health, safety, and wellbeing.
This integrated approach enables our clients to achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees, while ensuring compliance with federal, state, and municipal regulations, as well as company-specific policies.
Our Worker Compensation Case Managers are responsible for assisting employees and employers when the employee is off work, or at risk of being off work for either occupational or non-occupational health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees' return to work or an appropriate alternative plan.
Worker compensation Case Managers work with a talented and collaborative group of professionals, in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.
Lifeworks · Kitchener, Canada