Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements.
Set up, maintain, and update client programs and system configurations.
Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy.
Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution.
Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs.
Client Support & Stakeholder Coordination
Provide operational administrative support to the Client Operations Manager and Client Account Managers as required.
Respond to basic client queries and requests promptly and professionally.
Maintain positive working relationships with internal teams, global partners, clients, and third-party suppliers.
Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements.
Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented.
Onboarding & Implementation
Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately.
Set up program details in the back office system following standard processes and operational best practice.
Conduct end-to-end operational testing for new deals, implementations, or system developments prior to launch.
Prepare and distribute internal client information sheets and supporting documentation.
Process Governance & Quality Assurance
Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards.
Ensure internal documentation contains UpToDate client and program information accessible across the organization.
Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence.
Adhere to business processes and compliance standards across all operational activities.
Continuous Improvement & Operational Excellence
Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability.
Support the creation of new operational solutions that meet evolving commercial and client needs.
Raise operational issues, system bugs, and improvement opportunities on behalf of the team.
Assist in documenting processes and supporting materials for training, education, and business awareness.
Requirements
Fluent Spanish essential (Spoken and Written), with Portuguese as a plus
Detail oriented and quality focused with project coordinator skills.
Excellent attention to detail and good administrative skills.
Strong mastery of MS Office tools including Word, Excel and PowerPoint.
Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
Excellent listening, verbal, interpersonal, written and communication skills.
Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work.
High School Diploma or equivalent.
About us: Our story
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception - from launching the first independent global VIP
Benefits
Vision insurancePaid time off
Additional Information
Recruiter for the role:
Paul Williams
What Does A Client Operations Executive do:
The Client Operations Executive is responsible for delivering the day to day operational activities required to support client programs and ensure service excellence. This role plays a key part in maintaining client satisfaction by executing operational processes accurately, supporting internal teams, coordinating client onboarding, and ensuring all activities meet contractual obligations, internal standards, and established service levels.
The position works collaboratively with Client Operations Managers, Account Managers, internal regional/global teams, and third party partners to deliver seamless operational service and continuous process improvement.
Collinsongroup · Dallas