Police Customer Service Supervisor

About the role

The purpose of the Police Customer Service Supervisor is to provide leadership and supervision to all Charlotte-Mecklenburg Police employees attending court. Duties include managing the service of all district court subpoenas, civil court subpoenas, and defense attorney generated subpoenas for the Charlotte-Mecklenburg Police Department personnel. This position ensures compliance with Charlotte-Mecklenburg Police Department rules, regulations, procedures, and directives. Major Duties and Responsibilities: Supervise CMPD Court Liaison Unit personnel to include the areas of: attendance, training, and performance. Monitor court attendance and take appropriate disciplinary action when necessary. Ensure that complaints or conflicts involving CMPD employees and court personnel are given appropriate attention and forwarded to the appropriate person if not immediately resolved. Work closely with the District Attorney's Office and the Clerk of Court's Office to resolve court-related problems. Prepare a monthly and annual report documenting all court attendance, court absences, and subpoena service information. Document citation problems to the appropriate patrol division's Administrative Sergeant for follow-up Ensure service of subpoenas and investigate those situations when subpoenas are not served. Notify Divisions of reoccurring problems. Review property disposition sheets for accuracy and research case disposition in the clerk's office for property disposition sheets with a closed disposition, but no judge or district attorney signature. Attend Criminal Court Committee meetings and Arrest Processing meetings. Review requests for court date changes and assist the District Attorney's Office with equitable distribution of courtroom workload. Maintain open communication between officers, all CMPD divisions and all agencies of the criminal justice system. Update personnel changes, including name changes and assignment changes, in the court-related computer system databases. Performs other duties as needed. Must be willing to obtain DCI and CJLEADS certifications.